Terms and Conditions

Exchanges and Refunds

Exchanging or returning an item couldn’t be made easier for you, at Cece Chic we accept product refunds within 3 days of delivery and exchanges within 7 days.

Try your purchased item in the comfort of your home and if you would like to return your product or exchange it with a different size/item please email us at info@cece-chic.com within the above-mentioned durations. Please quote the order number in the email subject field. We will do the needful and collect the item from your door step 

Refunds and Exchanges are subject to the following conditions;

• Items must be returned in the same condition they were purchased in, with the original packaging and garment tags still attached.
• Items must not have been worn, altered, or washed.
• Items on Sale/Special Promotions may not be refunded but may not be exchanged. 
• Refunds for items returned will be credited in the full amount minus shipping charges and bank fees when applicable,
• Exchanges shall be in the full paid amount minus shipping charges. When exchanging to a product of a lesser value than the original purchase, the remaining amount shall be credited back to your account minus shipping charges and bank fees if applicable,
• All the refunds will be made according to the original mode of payment. (Cash or Credit Card)
• Returns that do not meet the above criteria will be rejected and sent back to you.

Once your returned item reaches us and is inspected, we will send an email to notify you that the items have been received and will inform you if the refund/exchange is approved.

• For cash payment refunds , the cash will be returned to you within 3 working days by courier.
• For credit card refunds , the amount will be automatically credited to your account and will appear within 7 to 15 days depending on your bank terms and conditions , processes and public holidays.

Damages