INTERNATIONAL ORDERS
Shipping and Delivery
Confirmed orders are dispatched from our facility within 5 to 7 business days (excluding UAE Public Holidays). International shipping time frame varies from country to country but in most take up to 5 working days to reach you. If you are in a hurry and need your items sooner please contact us at : info@cece-chic.com and we will do our best to accommodate you.
Special orders and made-to-measure services are available and may require more time to be prepared. Please contact us at : info@cece-chic.com for more information.
Credit Card paid orders are shipped with DHL express.
Cash on delivery orders are shipped with Shipa .
Customs and Import Duties
For most shipments, customs and import duties are applied once your items reach the destination country by the customs authority and we at Cece Chic have no control over these applied charges.
Customs , import duties and any handling charges vary from country to country and are paid by you once the shipment reaches your country.
Custom duties and import taxes are non-refundable once charged. If you refuse the delivery, these amounts will be deducted from the refunded amount.
Exchanges and Refunds
Exchanging or returning an item couldn’t be made easier, please notify us within 3 days of delivery,
- International cash on delivery orders are refunded through store credit.
- All credit card paid orders are refunded through credit card refunds.
Try your purchased item in the comfort of your home and if you would like to return your product or exchange it with a different size/item please email us at info@cece-chic.com within the above-mentioned durations. Please quote the order number in the email subject field. We will do the needful and collect the item from your door step
Refunds and Exchanges are subject to the following conditions;
- Items must be returned in the same condition they were purchased in, with the original packaging and garment tags still attached.
- Items must not have been worn, altered, or washed.
- Items on Sale/Special Promotions may not be refunded but may be exchanged.
- Special design items or size customized items may not be exchanged or refunded.
- Refunds for items returned will be credited in the full amount minus shipping charges, custom duties , import tax and bank fees when applicable,
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For UAE - All the refunds will be made according to the original mode of payment. (Cash or Credit Card)
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For Saudi Arabia and Kuwait - Refunds for cash payments will be made through store credit.
- Returns that do not meet the above criteria will be rejected and sent back to you.
- Exchanges shall be in the full paid amount of the items minus shipping charges, custom duties, import tax and bank fees if applicable. When exchanging to a product of a lesser value than the original purchase, the remaining amount of the item shall be credited back to your account.
Once your returned item reaches us and is inspected, we will send an email to notify you that the items have been received and will inform you if the refund/exchange is approved.
- For cash payment refunds (UAE only), the cash will be returned to you within 3 working days by courier.
- For credit card refunds , the amount will be automatically credited to your account and will appear within 7 to 15 days depending on your bank terms and conditions , processes and public holidays.
Damages
We assure you that we are very careful in checking all items before dispatching them; however if you do receive a damaged item please email us at info@cece-chic.com with your order number in the email subject field. Please let us know the problem with your purchase and send us images if possible. Please note that any claim for damaged goods or missing items must be received within 2 business days of item delivery.
Once we receive your request, we will dispatch a courier to collect the item. We will inspect the returned item and will send you an email to notify you with a new estimated dispatch date of your replacement. If the item is not available in stock, a refund will be processed right away.
We do accept order cancelation however we must be notified within 24 hours (1 day) from order placement to reverse the transaction. If you do wish to cancel an order please email us at info@cece-chic.com within the above mentioned timeline. Please quote the order number in the email subject field.
