Free Delivery Across UAE

Terms and Conditions

 

At Cece Chic we are dedicated to make sure you are happy with your purchase. To avoid any issues prior to delivery we suggest that you check our Sizing guide before placing an order.

 

Shipping and Delivery

We offer free shipping across the United Arab Emirates. Confirmed orders should be received within 5 to 7 business days (excluding UAE Public Holidays).If you are in a hurry and need your items sooner please contact us at : info@cece-chic.com and we will do our best to accommodate you.  

 

Exchanges and Refunds

Exchanging or returning an item couldn’t be made easier for you, at Cece Chic we accept product refunds within 3 days of delivery and exchanges within 7 days.

Try your purchased item in the comfort of your home and if you would like to return your product or exchange it with a different size/item please email us at info@cece-chic.com within the above-mentioned durations. Please quote the order number in the email subject field. We will do the needful and collect the item from your door step 

Refunds and Exchanges are subject to the following conditions;

  • Items must be returned in the same condition they were purchased in, with the original packaging and garment tags still attached.
  • Items must not have been worn, altered, or washed.
  • Items on Sale/Special Promotions may not be refunded but may not be exchanged. 
  • Refunds for items returned will be credited in the full amount minus shipping charges and bank fees when applicable,
  • Exchanges shall be in the full paid amount minus shipping charges. When exchanging to a product of a lesser value than the original purchase, the remaining amount shall be credited back to your account minus shipping charges and bank fees if applicable,
  • All the refunds will be made according to the original mode of payment. (Cash or Credit Card)
  • Returns that do not meet the above criteria will be rejected and sent back to you.

Once your returned item reaches us and is inspected, we will send an email to notify you that the items have been received and will inform you if the refund/exchange is approved.

  • For cash payment refunds , the cash will be returned to you within 3 working days by courier.
  • For credit card refunds , the amount will be automatically credited to your account and will appear within 7 to 15 days depending on your bank terms and conditions , processes and public holidays.

 

Damages

We assure you that we are very careful in checking all items before dispatching them; however if you do receive a damaged item please email us at info@cece-chic.com with your order number in the email subject field. Please let us know the problem with your purchase and send us images if possible. Please note that any claim for damaged goods or missing items must be received within 2 business days of item delivery.

Once we receive your request, we will dispatch a courier to collect the item. We will inspect the returned item and will send you an email to notify you with a new estimated dispatch date of your replacement. If the item is not available in stock, a refund will be processed right away.

 

Order Cancelation  

We do accept order cancelation however we must be notified within 24 hours (1 day) from order placement to reverse the transaction. If you do wish to cancel an order please email us at info@cece-chic.com within the above mentioned timeline. Please quote the order number in the email subject field. 

 

 

 

 

 

 

 

 

 

 

 

Size Guide
This chart provides general sizing information, to help you decide on the right size to buy. The measurements could slightly vary depending on the style and fabric. For more specific sizing information on a product or if you are unsure about which size will fit you best please feel free to contact us on info@cece-chic.com .
Size
Bust
Waist
Hip
UK 6 ( EU 34 - XSmall )
84 cm
64 cm
88 cm
UK 8 ( EU 36  – Small)
88 cm
68 cm
95 cm
UK 10 ( EU 38 – Medium)
91 cm
73.5 cm
99 cm
UK 12 ( EU 40- Large)
95 cm
78.5 cm
104 cm